Payment Policy

  1. Purpose

The purpose of this Policy of Payment is to establish operational processes and procedures for payment to minimize risk and provide the greatest value, and availability of high-quality services to each stakeholder.

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  1. Policy

Customers can pay directly or through the facilitator for the services provided by the MCS Medical Tourism (A unit of Modern Concepts and Solutions LLP)

  1. Direct payment

All payments can be made directly paid to the relevant parties like Hospitals, Accommodation Providers, and Ticketing &VISA Agents, Travel agents accordingto their Payment Policy and Terms and Conditions.

  1. Through Facilitator

Payments are accepted through all the below-mentioned methods; no cash payment is accepted.

3 Payment Methods

  1. Bank Transfer

Bank transfer includes:

(a) Wire Transfer

Wire transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account using electronic media

(b) Online Bank Transfer

Online bank transfer methods through net banking such as NEFT, RTFS and IMPS.

(C) Offline Bank Transfer

If you wish to put cash or cheques into your account, send money to India or vice versa, or carry foreign currency during travel, Bank offers a wide range of banking services. From smart slips to deposit cash into your account, from universally accepted payable-at-par cheques to a variety of foreign currency solutions

  1. Card Payments

(a) Debit Card

A debit card (also known as a bank card, plastic card or check card) is a plastic payment card that can be used instead of cash

when making purchases. It is similar to a credit card, but unlike a credit card, the money is immediately transferred directly from the cardholder’s bank account to pay for the transaction.

(b) Credit Card

A credit card is a payment card issued to users to enable the cardholder to pay a merchant for goods and services based on the cardholder’s accrued debt. The card issuer creates a revolving account and grants a line of credit to the cardholder, from which the cardholder can borrow money for payment to a merchant or as a cash advance.)

  1. Digital wallets

Digital Wallets or mobile wallets (e-wallets) refer to a device or service that lets you carry out monetary transactions electronically. Cashless payments for monetary transactions can be done through a Digital Wallet.

  1. Terms and Conditions

While availing the Services, you shall pay the amount as reflected for interaction and consultation with the Resources i.e for consultation with the Physicians and Medical Practitioners through telephonic call and Video consultation.

The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.

In case of cancellation of services due to any avoidable/unavoidable reason/s we must be informed in writing.

To obtain a refund, you may write to us at hello@mcsmvt.com, seeking a refund, from your registered email ID, including your accurate details including the Name of receiving bank, Account Holder name, IFSC Code, Payment Transaction ID, etc. Notwithstanding the aforesaid, you shall not be eligible for refund in case of Non-availability of the Resources due to acts of God and for circumstances beyond the Control of MCS.

Refunds will be done only through the Original Mode of Payment

In case you cancel the trip after commencement refund would be restricted to a limited amount that too would depend on the amount that we would be able to recover from the hoteliers we patronize. For unused –hotel accommodation, chartered transportation and missed meals etc. we do not bear any responsibility to refund.

If the refund is made to the credit card account OR to Bank account, the bank charges would be debited from the refund amount.

MCS shall not be held liable if the payment does not reflect in Your account, due to the reasons such as inaccurate details/payment instructions as issued by customer, if the issuing bank refuses or delay in honoring the Payment instructions and due to acts of God including natural disasters, pandemics and circumstances beyond the control of MCS

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