Policy for Confidentiality and Privacy of Client Information
INTRODUCTION
This policy outlines the organization’s approach to the recording, release and retention of information in relation to its clients in the way health information is collected, stored and shared. We recognize and respect each person’s right to privacy, dignity and confidentiality in all aspects of his or her life. Recognition is given to the fact that client records are legal documents and are an integral component of service delivery.
PURPOSE
It is our duty to provide quality services to clients. The acquisition and retention of relevant client information is essential for fulfilling this commitment. It is the right of the organization’s clients to have their confidentiality and privacy respected. The purpose of this Confidentiality and Privacy of Client Information Policy is to provide consistent standards to ensure that employees of MCS Consultancy Services
are aware of and acknowledge these obligations to protect the personal information and other confidential information under the custody and control of MCS Consultancy Services (A Unit of Modern Concepts and Solutions LLP). Client confidentiality and privacy are respected and that written and spoken information is protected from access and use by any unauthorized persons. The purpose of this policy is to ensure that a high standard of information acquisition and recording is achieved. All staff are to have an appropriate level of understanding about how to meet the organisation’s legal and ethical obligations to ensure privacy and confidentiality. We are committed to ensure that information is used in an ethical and responsible manner.
DEFINITIONS
“Personal Information” means any information about an identifiable individual, but it does not include business contact information (business contact information is information such as a person’s title, business telephone number, business address, email or facsimile number).
Examples of Personal Information include but are not limited to: •The individual’s name, address, telephone number, personal healthcare number. • An individual’s race, national or ethnic origin, colour or religious beliefs or associations. • An individual’s age, sex, sexual orientation, marital status or family status. •The individual’s fingerprints, blood type or inheritable characteristics. • Information about the individual’s health care history, including a physical or mental disability; • Information about an individual’s educational, financial, criminal or employment history; • Anyone else’s opinions about the individual; • The individual’s personal views or opinions, except if they are about someone else. Personal information can be recorded in any format, including books, documents, maps, drawings, photographs, letters, vouchers, papers, and any other thing on which information is recorded or stored by graphic, electronic, mechanical or other means
POLICY
Information about an individual that is required for service delivery will be sought with the individual’s consent. MCS Consultancy Services is responsible for any personal information under its custody or control. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfilment of those purposes For each client, the organization will create individual records, and accurately record all relevant personal, medical and service provision information.
1. At or before the time Personal Information is collected Staff must provide notification and information material to clients and residents at all registration, advising them of: • the purpose for which the information is being collected and the authorization for doing so • how it will be used by MCS Consultancy Services
• who to contact if the client has any questions about the collection and use.
2. The purpose of client records a) Ensure the existence of an adequate information base to facilitate the identification, implementation and delivery of quality services. b) Maintain documentation of a legally acceptable standard. c) Maintain records about each client and service provision. d) Provide information for reporting purposes. Staff must take all reasonable steps to ensure the accuracy and completeness of any Personal Information they collect.
3. Access to client records As all client information is confidential, all client records will be stored in a secure environment at all times. Only authorized staff will have controlled access to client information/ records. Client records are the property of the organization, but clients may have supervised access to their own records following a written request, either by mail or post.
4. Accessing or Sharing Personal Information with Third Parties No personal information will be shared with third party or contractors without the consent of client. Health information will be shared with empanelled hospitals only for the purpose of treatment advice or medical opinion.
5. Failure to comply Failure to comply with this Policy may result in disciplinary action including, but not limited to, the termination of employment, prosecution and restitution for damages etc.
6. Security of Information MCS Consultancy Services is committed to maintaining the security of Personal Information and other sensitive information, including appropriate physical security of records and security safeguards for computer and network systems
7. Retention and Destruction of Personal Information Records will be retained in accordance with all legal, regulatory and accreditation requirements, as well as with MCS Consultancy Services record retention policies. Records containing Personal Information are expected to identify retention times and then follow the MCS Consultancy Services guidelines and procedures for the secure destruction of Personal Information that is no longer required to ensure the information is destroyed.
8. Challenging Compliance MCS Consultancy Services will maintain procedures for addressing and responding to all inquiries or complaints from individuals about its handling of Personal Information and will inform its clients and residents about the existence of these procedures.
PROCEDURES
1 General Inquiries or Requests to Amend Personal Information Questions or concerns about collection, access, use or disclosure of Personal Information, reports of privacy breaches or loss of information should be directed to the MCS Consultancy Services Office (9-567-432-333). Staff should direct any clients or residents requesting correction or amendment of Personal Information in their medical records to the MCS Consultancy Services Office.
2 Complaints Clients, residents or other members of the public who complain about a breach of their personal privacy or who express concern about the collection or use of their Personal Information should be directed to the MCS Consultancy Services Client Relations Department.
3 Requests for Information Client’s Request for Access to their Own Information Record will facilitate and process by MCS Consultancy Services.
DISCLAIMER ‘S POLICY
1. GENERAL DISCLAIMER
MCS Consultancy Services is not responsible for any adverse outcomes and acceptance of a particular plan or hospital is entirely the client’s decision and responsibility. Client expressly agrees that use of the services is at the Client’s sole risk. All products and services delivered to client are without warranties of any kind, either express or implied, including all implied warranties of merchantability, fitness for particular purpose etc. While every reasonable care has been taken in recommending the relevant or particular plan or hospital, MCS Consultancy Services or its agents cannot be held responsible for any inaccuracy or omissions. MCS Consultancy Services has gone through great lengths to ensure that all information in the report itself, as well as suggestions and recommendations relating to it, are correct. However, MCS Consultancy Services does not assume any responsibility for potential damages or losses arising from, relying on or applying the suggestions/recommendations.
2. DISCLAIMER FOR WEBSITE INFORMATION
The information contained in this website is of medical nature, which is collected with great care and research and is provided for general, educational and informational purposes only. MCS Consultancy Services does not take responsibility for the representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Reliance on the information or recommendation provided by MCS Consultancy Services is sole risk of the patient. MCS Consultancy Services does not take responsibility for the representations or warranties about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Our web servers automatically collect your IP address, when you visit our site. It does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our site to the interests of our users, to measure traffic within our site and to know the geographic locations from where our visitors come.The links provided on this website are for information and reference purposes only. The trademark and content of the linked websites are owned by the respective owners. MCS Consultancy Services has no control over the nature, content and availability of these sites. MCS Consultancy Services does not recommend nor encourages the viewers to follow the information provided on any link nor does MCS Consultancy Services take any responsibility for the veracity of the information provided on the links. The contents of this website are subject to changes with time and information provided by outside agencies including Medical service and other service providers. Every effort is made to keep the website up and running smoothly. However, MCS Consultancy Services takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
3. SERVICE DISCLAIMER
MCS Consultancy Services engages in medical facilitation and services including providing a list of hospitals in India which fulfil client’s requirements, logistics support, travel, visa support services, concierge services during the treatment and accommodation during recovery. We facilitate contact with hospitals and provide information about the services provided and facilities available. We aim to provide details of quality health service providers with affordable cost to patients. MCS Consultancy Services does not control or operate any Treating Institution, neither does it operate or control any facility or service provided by the Treating Institution mentioned in the Package and hence, MCS Consultancy Services cannot be made liable or responsible for any delay, default, failure, improper services or deficiency in services provided by the Treating Institution and/or for any injury, sickness, accident, discomfort, death, loss or damage of any kind whatsoever which may arise due to any act of negligence, deficiency or default in services, of the management or employees of the Treating Institution. MCS Consultancy Services does not offer any medical advice or services. We do not treat patients or give them medical recommendations MCS Consultancy Services recommends all its clients to take suggestions and advice from their physician, family and friends, on treatment and hospital for their treatment.MCS Consultancy Services does not represent any hospital or country or its services nor guarantees their quality of services or treatment. The selection of hospital for their treatment will be based on the patient’s interest. For accommodation, MCS Consultancy Services recommends certain hotels which are of international standards and hygiene. However, the final decision of the selection of the hotels lies on the client and their budget and comfort.
4. PERMISSION OF CONTENT
MCS Consultancy Services grants permission to read, review access and make personal use of this site and this permission does not allow the resale of information provided here, or use it for commercial purposes. Commercial use of all the listings including medical and service providers, descriptions, or any form of modification of this site or its contents is prohibited.
5. PRIVACY POLICY
MCS Consultancy Services is responsible for any personal information under its custody and control. Personal information will not be used or disclosed for purposes other than those by the consent of the individual or as required by law. Personal information will be retained only as long as necessary for the fulfilment of those purposes.
6. CONSENT
By using our website, and reading and reviewing the information provided herein, you agree to our terms and conditions.
7. DISPUTES & JURISDICTION
In case of Medical discrepancy or any malpractice carried out by the patient, all the concerned parties establish and agree that all judicial action must be carried out by the patient towards the medical professional / hospital only within the jurisdiction of Perinthalmanna, State of Kerala, India.
8. TRAVEL INSURANCE
Client shall be solely responsible for obtaining appropriate travel insurance for the entire period of Client’s travel and disclose all relevant matters to Client’s insurer including that elective surgery will be undertaken during Client’s travel.
Liabilities arising out of facilitation service
1. MCS Consultancy Services is a Health Care Facilitator and by no means should it be understood as a Hospital or a Healthcare Provider. MCS Consultancy Services assists a patient from outside India to have quality treatment in India, and for that MCS Consultancy Services provides information on the best treatment and doctors available in India, as per the best of the knowledge and belief of its employees. The information provided to the patients is also dependent on the budget of the patient.
2. MCS Consultancy Services is not liable for any mishap at a hospital, or any act of negligence on the part of the Hospital or the Doctor. The outcome of any Medical Treatment is a subject of the concerned Hospital or the Doctor. Under no circumstances is it liable for the outcome of any Medical Treatment, whether good or bad.
3. MCS Consultancy Services does not charge the patients for any service given by the case managers on field, hence they are advised not to give any monetary payment to their case managers. MCS Consultancy Services is not liable for any payment done by the patient.
4. MCS Consultancy Services is not liable for arranging a donor in case of an organ transplant. The donor has to be a blood relative of the patient and fit to donate an organ and also be willing to do so.
5. The rates quoted by the hospitals or by MCS Consultancy Services to the patients are indicative only and may vary from the actual cost depending on the actual condition of the patient and treatment required or overstay in ICU/ Ward than that mentioned in the quoted price. We are not liable for adhering to the quotation given to the patient. The price quoted to the patient is only for a particular treatment including the number of days of stay in ICU/ Room and anything apart and extra from that can be charged extra by the hospital and patient is liable to pay the extra amount.
6. MCS Consultancy Services provides the Accommodation Booking Service and Surgery Booking Service only. Other than making information from third parties available to you, introducing you to third-party providers of goods and services, organising tickets and facilitating payment of goods and services by you to third parties MCS Consultancy Services is not itself providing you with any goods or services in the capacity of a principal.
7. MCS Consultancy Services will use its best endeavours to exercise every reasonable care in the selection of third parties to whom you are introduced and who may provide goods and services to you in connection with your medical trip.
8. The goods and services to be provided by third parties are subject to the terms and conditions and limitations of liability as may be separately imposed by airlines, hospitals, clinics, dentists, hotels and other providers of goods and services to you (some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage)
9. MCS Consultancy Services, nor their respective officers, directors, employees or agents are responsible or liable to you under any theory of liability or indemnity in connection with your access or use of the website or any of its content or services.
10. MCS Consultancy Services, will not be liable or responsible for any direct, indirect, incidental, consequential, special, exemplary, punitive, or other damages of any kind arising out of or relating in any way to the website and/or any content on the website, whether such damages are based in tort, contract, error (human or machine), negligence, strict liability or otherwise, even if MCS Consultancy Services has been advised of the possibility of such damages. your sole remedy for dissatisfaction with the site and/or any damage resulting from the site is to stop using the site, even if such remedy should fail of its essential purpose.
11. MCS Consultancy Services does not accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise, of airlines, hospitals, doctors, clinics, dentists, hotels and other providers of goods and services to you directly or indirectly in connection with any goods and services booked by MCS Consultancy Services on your behalf.
12. Without limiting the provisions of this clause, you agree to be bound by the terms of any contract between a third-party provider of goods and services and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon confirmation or the like).
13. MCS Consultancy Services does not accept any liability in contract or in tort for any injury, damage, loss, delay, additional expenses or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable on our part.
14. The services provided by MCS Consultancy Services in accordance with the terms hereof are deemed to be made in Perinthalmanna, India and any disputes shall be dealt with in India and you agree to submit to the jurisdiction of the Courts of Perinthalmanna, Malappuram, Kerala India.
15. Any provision of, or the application of any provision of, these terms and conditions which is void, illegal or unenforceable in any jurisdiction does not affect the validity, legality or enforceability of that provision in any other jurisdiction or of the remaining provisions in that or any other jurisdiction.
Policy for Payment
1. Purpose
The purpose of this Policy of Payment is to establish operational processes and procedures for payment to minimize risk and provide the greatest value, and availability of high-quality services to each stakeholder.
2. Policy
Customers can pay directly or through facilitator for their services.
- Direct payment
All payments can be made directly to the relevant parties like Hospitals, Accommodation Providers, and Ticketing Agents, according to their Payment Policy and Terms and Conditions.
- Through Facilitator
Payments are accepted through all the below-mentioned methods; no cash payment is accepted.
3 Payment Methods
1. Bank Transfer
Bank transfer includes:
(a) Wire Transfer
Wire transfer is a method of electronic funds transfer from one person or entity to another. A wire transfer can be made from one bank account to another bank account using electronic media
(b) Online Bank Transfer
Online bank transfer methods through net banking such as NEFT, RTFS and IMPS.
(C) Offline Bank Transfer
If you wish to put cash or cheques into your account, send money to India or vice versa, or carry foreign currency during travel, Bank offers a wide range of banking services. From smart slips to deposit cash into your account, from universally accepted payable-at-par cheques to a variety of foreign currency solutions.
2. Card Payments
- Debit Card
A debit card (also known as a bank card, plastic card or check card) is a plastic payment card that can be used instead of cash when making purchases. It is similar to a credit card, but unlike a credit card, the money is immediately transferred directly from the cardholder’s bank account to pay for the transaction.
- Credit Card
A credit card is a payment card issued to users to enable the cardholder to pay a merchant for goods and services based on the cardholder’s accrued debt. The card issuer creates a revolving account and grants a line of credit to the cardholder, from which the cardholder can borrow money for payment to a merchant or as a cash advance.)
3. Digital wallets
Digital Wallets or mobile wallets (e-wallets) refer to a device or service that lets you carry out monetary transactions electronically. Cashless payments for monetary transactions can be done through a Digital Wallet.
Terms and Conditions
“we”, “our” and “us” refers to MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND
SOLUTIONS LLP) and for individuals seeking access to medical services is refers as “Patients,”
“Your” or “You”
SCOPE, RIGHTS AND OBLIGATIONS OF MCS MEDICAL TOURISM (A UNIT OF MODERN
CONCEPTS AND SOLUTIONS LLP)
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) is a Health
Care facilitator in India. All information provided herein is intended solely as a guide and given
on the basis of reports or case history provided by client and the professional medical advice
provided from Hospital professionals but not solely from MCS MEDICAL TOURISM (A UNIT OF
MODERN CONCEPTS AND SOLUTIONS LLP)
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS ND SOLUTIONS LLP) acts as an
online/offline marketplace for individuals seeking access to medical services and providers
situated around the world, be they individual medical practitioners, hospitals, clinics,
(together the “providers”) who wish to provide medical services. For the purpose of these
Terms and Conditions, ” medical services” relates to the medical service or services that the
provider is legally permitted to provide to a patient.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) gathers
information from various worldwide providers about their facilities and services. This
information should assist you in making a decision on choosing your preferred provider by
conducting your own research into such providers. If you choose a provider to supply medical
services, then we will facilitate contact between you and said provider by passing on your
information to the provider via the MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS
AND SOLUTIONS LLP).
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) has used
reasonable care and skill to compile the content on this website. However, neither MCS
MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) nor its medical
providers make any warranty as to the accuracy of any information on the Site. Neither MCS
MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) nor any of the
medical providers accept liability for any errors or omissions on the Site. MCS MEDICAL
TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) gives no warranty in respect
of the Site or its content and cannot be held responsible for any resulting damage or
consequential loss.
You may simply wish to browse through the Web Site to view the MCS MEDICAL TOURISM
(A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) service. In this case, only certain
provisions of these Terms and Conditions will be applicable to your use of the MCS MEDICAL
TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP).
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) helps
patients wanting to travel to India for treatment by facilitation in getting visa, travel
assistance, co- ordination of medical opinions, etc.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) promotes
the awareness about the services of HOSPITAL through various media including print and
electronic or through their website.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) does not
endorse, recommend, or approve any provider listed on the Site, nor is it an agent for medical
providers. We are not medical professionals and will not discuss or advise on any issues
relating to medical treatment with patients or providers.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) cannot
control the information supplied by providers made available through MCS MEDICAL
TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP). We do not guarantee or
endorse the authenticity, quality, safety or legitimacy of any provider or the services given or
offered by said providers. The accuracy of any listings or provider data we may provide via
the Site, or the ability of providers to complete a transaction, rests with them.
If you choose a provider for medical services and indicate your decision to arrange a
quotation with said provider via MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS
AND SOLUTIONS LLP) then we will inform the provider of your choice. We shall arrange your
appointment; OT bookings and post operation stay as per your requirement. However, the
payment for the medical services is to be directly made to the provider of your choice.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) acts as a
passive conduit for the online/offline distribution and publication of information submitted
through the site.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) has no
obligation to screen content or information in advance, and is not responsible for screening
or monitoring material posted by providers. Providers are solely responsible for the content
and information provided to MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND
SOLUTIONS LLP), which is published on the site through our data entry forms or otherwise.
We reserve the right to edit or remove providers’ content if we believe it is untrue or a liability
for MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP).
You acknowledge we may publish your reviews of providers or the medical services
provided to you by providers either on the site (www.mcsmvt.com) or on associated or linked
sites. You consent to the unrestricted publication of such reviews.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) shall
provide the medical opinion on behalf of best medical treatment from their data bank on the
basis of primary medical report provided by patient.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) can also
provide other facilities like travel, Local conveyance, stay on the request by the patient.
16. Patient shall pay the total package fees of hospital to the hospital directly or through MCS
Payment methods.
Patient shall intimate to their treatment schedule to MCS MEDICAL TOURISM (A UNIT OF
MODERN CONCEPTS AND SOLUTIONS LLP) within the marginal schedule with the token
advance as per the hospital policies disclosed by MCS MEDICAL TOURISM (A UNIT OF
MODERN CONCEPTS AND SOLUTIONS LLP).
The Patient shall be binding to reach for his/her treatment as per their disclosed schedule,
if any change in their disclosed schedule, then patient should intimate to MCS MEDICAL
TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP).
This Agreement and the patient therein shall be governed by laws of India and all disputes
arising out of this agreement shall be subject to jurisdiction of Court in Perinthalmanna,
Malappuram, Kerala, India only.
Both parties understand and shall endeavour to make it clear to the patient and his/ her
companion(s) shall abide by the terms listed in the consent forms of the hospital to be signed
at the time of admission and any dispute or difference of any nature shall also be governed
by laws of India only and be subject to jurisdiction of Court in Perinthalmanna, Malappuram,
Kerala, India. Only
By using the medical services offered by MCS MEDICAL TOURISM (A UNIT OF MODERN
CONCEPTS AND SOLUTIONS LLP), You signify your acceptance to our terms and conditions, if
you do not agree with these terms and conditions, please do not sign these agreements of
Terms & Conditions documents.
You agree to indemnity and hold MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS
AND SOLUTIONS LLP), it’s directors, subsidiaries, affiliates, officers, agents and other partners
and employees harmless from any loss, liability, claim or demand, including reasonably
attorney fees made by any third party due to or arising out of your use of the service in
violation of this agreement and / or any breach of your representation and warranties set
forth above.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip
schedule. Numerous factors such as weather, road conditions, the physical ability of the
participants etc. may dedicate itinerary changes either before the tour or during the trail. MCS
MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) reserve the right
to change any schedule in the interest of the trip participants’ safety, comfort, general
wellbeing and convenience.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) do not
have any insurance policy covering the expenses for accident, sickness, loss due to theft, or
any other reasons. Visitors are advised to seek such insurance arrangements in their home
country before commencing travel. All baggage’s & personal property/s at all times are at the
client’s risk.
In case of changes in the rates quoted by hotel and hospital, MCS MEDICAL TOURISM (A
UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) can change the rates quoted according to
the modifications by hotels or Hospital without any prior notice. All hotel bookings are based
on usual check in and checkout time of the hotels until unless indicated in the itinerary.
MCS MEDICAL TOURISM(A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) shall not
be responsible for any loss, injury or damage to person, property, or otherwise in connection
with any accommodation, transportation or other services, resulting – directly or indirectly[1]from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment,
breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics,
medical or custom department regulations, defaults, or any other causes beyond our control.
By using the medical services offered by MCS MEDICAL TOURISM (A UNIT OF MODERN
CONCEPTS AND SOLUTIONS LLP), You signify your acceptance to keep your medical records
and personal information with us. And the retention period of the data is 2 years.
In regard to refund of unused/unutilized services (which are paid for and cancelled in
advance), the refund amount would be worked out on the basis of cancellation policy sent to
you with the itinerary and the money would be accordingly refunded to the person who has
made the payment to us. Please note that the refund process may take 2-4 weeks due to
Indian banking procedures.
MCS MEDICAL TOURISM (A UNIT OF MODERN CONCEPTS AND SOLUTIONS LLP) shall not be
liable for:
Death of patient despite proper treatment.
Improper response to treatment by the patient, which would entail sending him back to his
hometown.
Any complication that may arise during treatment resulting in death, permanent /
temporary disablement of the patient for which proper care was taken by the Hospital (s)
Doctors in the normal course.
Any act or omission, which is one beyond the scope of this agreement.
